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Caroline Dewe

The future of banking.

The recent commoditising of products and services in the banking industry has not only cut operating costs for banks, it has also cut the emotional connection that customers had with their banks. Banks are now scrambling to find cost-effective ways to rebuild the valuable relationship with their customers. Mobile phone banking is emerging as the next big thing for banks. Caroline Dewe talks about how mobile banking has worked for a New Zealand bank, plus the unforeseen positive spin-off effects that also occurred.

Caroline Dewe is the director of Fronde Anywhere, which provides products to support mobile banking, payments and two factor authentication for retail banks. She is widely consulted by our banking, telecommunications and corporate clients on how to make effective business use of the latest trends in transactions and payments.